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05.01.2008 at 01:04PM PDT, ID: 23369862
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7.8

Unable to Connec to Network Printer: The server for the 'Canon iR C4080/C4580 PCL5c' printer does not have the correct printer driver installed

Asked by tsimsa in Printers, Miscellaneous Hardware, Windows XP Operating System

Tags: , , , , , , ,

I have a new Dell D630 laptop running Windows XP SP2. Recently my company added a new Canon 4850i Copier/Printer/Fax machine. The drivers were installed on the compay's Print/Storage sever (Windows 2003 Server). Everyone else in the company is able to connect and add the new printer to their printers and faxes list except me. When I try to connect I get the message "The server for the 'Canon iR C4080/C4580 PCL5c' printer does not have the correct printer driver installed", but the driver has to be good since everyone else is using it successfully. I have also tried to Add Printer locally to the TCP/IP port. When I do that I get the error, "Printer driver was not installed. Operation could not be completed". I have tried 5 different print drivers, nothing associated with that printer will connect. I am able to add other TCP/IP port printers from that server. I have also tried deleting the port and adding it again. I have also tried loading the software (the same as it was loaded on the server using the setupexe) and get the error, "An error occurred during the processing of driver 'Canon iR 5570/iR6570 PCL 5e' -- which is not the driver that I selected (I know I did this a couple of times to make sure I picked the right one -- same message each time.

Does anyone have a solution other than re-installing Windows?Start Free Trial
[+][-]05.01.2008 at 01:09PM PDT, ID: 21482233

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[+][-]05.01.2008 at 01:51PM PDT, ID: 21482637

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[+][-]05.01.2008 at 02:26PM PDT, ID: 21482885

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[+][-]05.01.2008 at 02:51PM PDT, ID: 21483055

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[+][-]05.29.2008 at 10:53AM PDT, ID: 21671587

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About this solution

Zones: Printers, Miscellaneous Hardware, Windows XP Operating System
Tags: Microsoft, Windows XP Pro, SP2, Canon 4850i PCL5e, PCL6, PS and Fax drivers, Canon, ImageRunner, 4850i, Copier/Printer/Fax
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Solution Provided By: tsimsa
Participating Experts: 3
Solution Grade: A
 
 
 
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20081112-EE-VQP-44 / EE_QW_2_20070628