Advertisement

08.07.2008 at 02:53PM PDT, ID: 23631156
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
8.8

Erratic Outlook Behavior - Receiving Blank Emails

Asked by nicholasjwolf in Outlook Groupware Software, Exchange Email Server, Anti-Virus Applications

Tags: , , ,

I have a user on a Vista SP1 notebook with Microsoft Office Pro Plus 2007 installed. Outlook 2007 is not displaying the body of all emails all the time. For example, some HTML emails received by the user will appear blank, while others will not. Some plain text emails will appear blank, while others will not. However, accessing email via Mailgate Exchange *always* displays the messages properly.

I tried completely disabling our antivirus/security software as other posts mention (http://www.experts-exchange.com/Software/Internet_Email/Email/Q_22805512.html), FortiClient 3.0.541. 541 is the latest FortiClient build and all Windows Updates are installed. No luck with that.

I found the following post, but not how to change in which format emails are viewed (can't you only change the format (HTML/Plain Text/Rich Text) of sent email?): "I have seen this where someone sends in email with only text and the receiver is viewing only in html so the text is hidden and the email looks blank.  That would not [sic?] explain why you no longer see the body." (http://www.experts-exchange.com/Software/Internet_Email/Email/Email_Clients/Q_22675504.html)

When this happened once before, about 2-3 weeks ago, I rebuilt the local Outlook profile and the emails all appeared fine once they downloaded again--even those that were previously opening completely blank.

What steps should I take from this point? I tried disabling the COM Add-in for FortiClient antivirus as well, but the same emails remain blank.

Uninstalling and reinstalling both Outlook and FortiClient perhaps?Start Free Trial
[+][-]08.10.2008 at 11:17PM PDT, ID: 22202105

View this solution now by starting your 7-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

 

About this solution

Zones: Outlook Groupware Software, Exchange Email Server, Anti-Virus Applications
Tags: Microsoft, Outlook, 2007, exchange, blank email, html, plain text, erratic, inconsistent, office pro plus, server, mailgate
Sign Up Now!
Solution Provided By: gupnit
Participating Experts: 1
Solution Grade: A
 
 
[+][-]08.12.2008 at 12:34PM PDT, ID: 22216311

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]08.14.2008 at 08:43AM PDT, ID: 22231277

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]08.14.2008 at 08:47AM PDT, ID: 22231318

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]08.14.2008 at 12:22PM PDT, ID: 22233408

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]08.14.2008 at 08:02PM PDT, ID: 22235758

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]09.05.2008 at 07:18AM PDT, ID: 22399200

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]09.16.2008 at 10:35AM PDT, ID: 22490982

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]09.16.2008 at 10:39AM PDT, ID: 22491020

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20080716-EE-VQP-32 / EE_QW_2_20070628