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03.27.2008 at 08:31AM PDT, ID: 23274422
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7.8

Can't Open JPG Image on Windows XP - recent occurrence

Asked by Dabowitt in Photos & Graphics Software, Adobe Photoshop, Outlook Groupware Software

Tags:

Recently got complaint from users in organization using Windows XP that they could not open JPG images sent from our Art department who are using MACS.  Users indicated that this started within the past two weeks.  The only change I know is that the PC's were patched with March Microsoft patches in the past two weeks.  

I had art department send me three pictures via Outlook 2003.

1)  Image 1 received from photographer as JPG and was retouched  and resaved as rgb jpeg in Photoshop on the MAC

2)  Image 2 directly from photographer

3)  Internal house image resaved as JPG in PhotoShop in MAC

On my Windows XP workstation as administrator I received in Outlook 2003 and tried to open and got image preview not available on Image 1 and 3.  Image 2 opened fine.  

Went to another administrator workstation and all 3 opened fine.

Went to 3 user workstations and image 1 and 3 won't open with same error.

In all non-open cases saved to desktop and tried to open and get same error.

Company OU not applicable since 3 different OU's were in effect here and two of them are administrative OU's without lockdown policies.

My first thought was that issue was with Photoshop for MAC converstion but this was blown out of water when I went to another adminstrator machine with all identical patches and it opened.  Oh - went to third Admin machine and 1 and 3 would not open.

ANY IDEAS!!!!  Any recent within past two months changes to how Microsoft XP, Office 2003 SP3, Outlook etc... handle JPG images.

ThanksStart Free Trial
 
Keywords: Can't Open JPG Image on Windows X…
Title
1 picture jpg
2 Conversion of .cdr to .jpg
3 jpg files do not open in Internet Explore…
4 cannot open jpg file
5 Convert bmp to jpg
6 Converting *.art to *.jpeg
 
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[+][-]03.27.2008 at 08:40AM PDT, ID: 21222562

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[+][-]03.27.2008 at 08:43AM PDT, ID: 21222600

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[+][-]03.27.2008 at 09:04AM PDT, ID: 21222887

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[+][-]03.27.2008 at 09:11AM PDT, ID: 21222977

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[+][-]03.27.2008 at 09:13AM PDT, ID: 21223002

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[+][-]03.27.2008 at 09:19AM PDT, ID: 21223090

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[+][-]03.27.2008 at 09:21AM PDT, ID: 21223121

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[+][-]03.27.2008 at 09:41AM PDT, ID: 21223353

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[+][-]03.27.2008 at 06:42PM PDT, ID: 21227407

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[+][-]03.28.2008 at 08:56AM PDT, ID: 21231534

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[+][-]03.28.2008 at 08:59AM PDT, ID: 21231556

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[+][-]03.28.2008 at 09:34AM PDT, ID: 21231883

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[+][-]03.31.2008 at 02:39PM PDT, ID: 21249439

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[+][-]04.01.2008 at 08:58PM PDT, ID: 21260108

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About this solution

Zones: Photos & Graphics Software, Adobe Photoshop, Outlook Groupware Software
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Solution Provided By: shimik
Participating Experts: 5
Solution Grade: B
 
 
[+][-]04.02.2008 at 08:22AM PDT, ID: 21263991

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