Hello.
I recently uninstalled an earlier version of Norton GoBack (which worked beautifully) and installed the newest version. However, after completing the installation, GoBack would not enable. When I then click on "enable," it indicates that it will have to restart the computer. It then retrieve some files from the Norton Systemworks installation disk - and then does nothing else. When I then restart the computer on my own, I see that GoBack is there (it precedes Windows in booting), and that on its initial startup window it says it's "enabled," but when windows then loads, I look down and see that it is not in fact enabled. If I click "enable" again, it just takes me through the same fruitless loop.
Here's another part of the puzzle: When I then uninstall GoBack (so that I can reinstall it) using Norton Removal Tool, it completes the process and then restarts the computer. Upon startup, the GoBack startup window still appears - and then the computer completely shuts down. The message dreaded blue-screen message reads: "The session Manager Initialization system process terminated unexpectedly." I did some research and found that Symantec has identified this as a problem (
http://service1.symantec.com/SUPPORT/goback.nsf/0/4a64f3e97846989688256de20006c6d1?OpenDocument). However, their solution - to roll back Nvidia IDE drivers - does not apply to me because I don't appear to have Nvidia IDE drivers. Yet clearly, I am experiencing the identical problem.
So clearly, there seems to be some kind of conflict between GoBack and some other file(s) on my computer. I really want to be able to install GoBack, but this problem stands in the way. Does anyone know how to overcome whatever conflict is happening? Thanks.
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